SUPPORT
Welcome to the Support Hub

The Hub software and data is hosted on Amazon Web Services (AWS) infrastructure, the most flexible and secure cloud computing environment available. Their global network infrastructure has unmatched security, data compliance and industry leading performance. 

We store our data on AWS servers located in Sydney, Australia.

Yes! There are no targeted ads or buying and selling of your data on The Hub. We do not have an income sourced through advertisements or through on-selling data to third parties. 

The Hub has been designed, developed and is supported from Melbourne, Australia. We work with local software developers and have an in-house support team. 

We store our data on servers in Sydney, Australia.

The data on The Hub is not end-to-end encrypted, and this is a conscious choice. While end-to-end encryption can have positive uses, there are significant risks too, including assisting in serious harms by hiding criminal activities including online child sexual abuse.

Keeping data secure and safe, but still accessible to law enforcement agencies if required, is part of our overall commitment to child and user safety. 

Users can only join a group if they have been provided the group code and are approved to enter from the group’s Administrator.

The Administrator can hide or change the group code at any time to prevent unauthorised access.

We have options to create tighter group invitation controls through csv importers and closed email invitations, get in touch to discuss options.

Users can control their privacy settings, such as which individuals or groups can view their profile and contact details.

Users can also block content or interactions with other individual users to control who can interact with them. 

Only who you invite! 

There is a hierarchy of group roles including Administrator, Creator and Member, that the Admins of a group set and change any time.

Only Administrators and Creators can contribute content to the group. Administrators can choose if they want to preview creator content before it is published. This allows the highest level of control and safety around what can be shared within a group.  

The Hub App complies with the Australian Government’s Online Safety Act 2021, which means we have safety measures in place to help minimise harmful activity and content, online bullying and abuse.

The app has been developed with resources and tools from the Australian eSafety Commissioner, with a focus on safety and security at all stages of the app development process.